Terms of Use and Return Policy
Effective Date: 2025-02-01
Company: UAB AKTO (Company Code: 30278851)
Website: Zestinobaltic.com
Welcome to Zestinobaltic.com. By purchasing from or using our Website, you agree to comply with the following Terms, including our Returns and Refund Policy. Please read this policy carefully before making a purchase.
1. General Terms
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These Terms govern the use of Zestinobaltic.com, including browsing, purchasing, and interacting with our Website.
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We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Website constitutes acceptance of the latest version.
2. Products & Orders
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Our Website offers selected performance tires and related products for sale.
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All orders are subject to product availability and confirmation of payment.
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We reserve the right to cancel or refuse any order due to pricing errors, stock issues, or suspected fraudulent activity.
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Product images and descriptions are for illustrative purposes only; minor variations may occur.
3. Pricing & Payment
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All prices are listed in EUR (€) and include or exclude applicable taxes depending on your location.
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We accept payments via bank transfer and other approved methods.
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Orders are only processed once full payment is received and cleared. Processing time is usually 1–3 business days after payment confirmation.
4. Shipping & Delivery
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We ship to supported regions/countries listed at checkout.
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Shipping costs are calculated during checkout and vary by location and order size.
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Delivery times depend on the shipping provider and destination.
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Delays due to customs, courier issues, or unforeseen circumstances are beyond our control.
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Customers must provide accurate delivery details; we are not responsible for delivery issues caused by incorrect information.
5. Returns & Refunds
We aim to provide high-quality products and ensure customer satisfaction. Please review our return and refund conditions carefully.
5.1 Return Eligibility
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Products must be unused, unmounted, and in original packaging.
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Returns are accepted only within 14 days of purchase.
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Customers must provide valid proof of damage, manufacturer defect, or product inconsistency.
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Normal wear, improper use, or installation-related issues are not covered.
5.2 Return Shipping & Costs
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All return costs (including shipping and handling) are the responsibility of the customer.
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Customers must arrange and pay for return shipping to our designated warehouse.
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We strongly recommend using a trackable shipping service with insurance, as we are not responsible for lost or damaged return shipments.
5.3 Refund Policy
Refunds are issued only if:
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The returned products meet all eligibility criteria.
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The products are proven defective or damaged before delivery.
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If approved, refunds are processed within 14 business days after inspection.
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Refunds are issued only to the original payment method used.
🚫 No refunds will be given for used, mounted, or improperly handled products.
5.4 Exchanges
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If eligible for a refund, customers may request an exchange for the same model, subject to stock availability.
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Customers are responsible for all exchange-related shipping costs.
5.5 Return Procedure
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Contact our customer service at info@zestinobaltic.com or call +370 620 34211 with your order number, photos of the products, and reason for return.
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Wait for approval and return shipping instructions.
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Ship the products using a trackable method.
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Once inspected, we will notify you of the approval or rejection of your refund/exchange.
5.6 Final Responsibility Clause
By purchasing from Zestinobaltic.com, you agree to take full responsibility for all return-related costs and logistics. We reserve the right to deny any refund or exchange if the products do not meet the outlined conditions. Zestinobaltic.com is not responsible for improper installation, wear and tear, or damages occurring after delivery.
6. Warranty & Liability
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Products are covered under the manufacturer’s standard warranty against defects.
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Normal wear and tear, improper installation, or misuse are not covered.
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We are not liable for accidents, injuries, or damages caused by improper product use.
7. User Responsibilities
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Customers must provide accurate personal and order details.
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Unauthorized use of the Website, including fraudulent transactions, will be reported to authorities.
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Customers are responsible for ensuring correct product size and specifications before purchase.
8. Intellectual Property
All Website content, including images, logos, and text, is the property of Zestinobaltic.com and may not be copied or used without permission.
9. Governing Law
These Terms are governed by the laws of Lithuania, and any disputes will be resolved in the relevant courts.
10. Contact Information
For any questions, return requests, or support:
📧 Email: info@zestinobaltic.com
📞 Phone: +370 620 34211
📍 Address: Mituvos str. 4, Kaunas, Lithuania, LT-50130
