Returns & Refunds Policy
Effective Date: 2025-02-01
Company: UAB AKTO (Company Code: 30278851)
Website: Zestinobaltic.com
At Zestinobaltic.com, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our Returns & Refunds Policy carefully before making a purchase.
1. Return Eligibility
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Products must be unused, unmounted, and returned in their original packaging.
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Returns are accepted only within 14 days from the date of purchase.
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Customers must provide valid proof of manufacturer defect, damage before delivery, or product inconsistency.
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Returns will not be accepted for normal wear, improper use, or issues caused by incorrect installation.
2. Return Shipping & Costs
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All return-related costs, including shipping and handling, are the responsibility of the customer.
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Customers must arrange and pay for the return shipping to our designated warehouse.
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We recommend using a trackable courier service with insurance, as Zestinobaltic.com is not responsible for lost or damaged return shipments.
3. Refund Conditions
Refunds will only be issued if the following criteria are met:
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The returned products comply with our eligibility rules.
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The products are proven to have a manufacturer defect or damage that occurred prior to delivery.
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If approved, refunds are processed within 14 business days after receiving and inspecting the returned products.
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Refunds are made only to the original payment method used during the order.
🚫 No refunds are provided for:
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Used, mounted, or improperly handled products.
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Products returned without prior approval.
4. Exchanges
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If a return is approved, customers may request an exchange for the same model, subject to availability.
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All exchange-related shipping costs are the customer’s responsibility.
5. Return Procedure
To request a return, please follow these steps:
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Contact our support team at info@zestinobaltic.com or call +370 620 34211 with your order number, photos of the product, and the reason for return.
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Wait for confirmation and return shipping instructions.
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Ship the product back using a trackable delivery method.
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Once received and inspected, we will notify you about the approval or rejection of your refund or exchange request.
6. Responsibility Disclaimer
By purchasing from Zestinobaltic.com, customers agree to take full responsibility for all return logistics and costs. We reserve the right to deny any refund or exchange if the returned products do not meet the outlined conditions. Zestinobaltic.com is not responsible for improper installation, normal wear, or damage occurring after delivery.
7. Contact Information
For all return or refund inquiries:
📧 Email: info@zestinobaltic.com
📞 Phone: +370 620 34211
📍 Address: Mituvos str. 4, Kaunas, Lithuania, LT-50130
