Delivery Terms
Effective Date: 2025-02-01
Company: UAB AKTO (Company Code: 30278851)
Website: Zestinobaltic.com
These Delivery Terms explain how orders placed through Zestinobaltic.com are processed, shipped, and delivered. By purchasing from our Website, you agree to the following conditions.
1. Order Processing
Orders are processed only after full payment is received and cleared.
Standard processing time is 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
2. Delivery Methods
Orders may be shipped via our approved courier services, delivered through third-party logistic companies, or collected directly from our warehouse.
Available delivery methods depend on your location and will be shown at checkout.
3. Shipping Costs
Shipping fees are calculated at checkout based on destination, weight, and order size.
Customers must review and confirm shipping costs before completing their purchase.
4. Delivery Times
Estimated delivery times depend on the courier and destination.
Typical delivery within Lithuania: 2–5 business days.
International delivery may take longer due to customs procedures or courier, third parties logistics companies delays.
We cannot guarantee exact delivery dates; delays beyond our control are not the responsibility of Zestinobaltic.com.
5. Customer Responsibilities
Customers must provide accurate and complete delivery information.
We are not responsible for failed deliveries caused by incorrect details.
If delivery fails due to inaccurate information, customers may be required to pay re-delivery fees.
6. Pickup Orders
Customers who select pickup will be notified when their order is ready.
Pickup location:
📍 Mituvōs str. 4, Kaunas, Lithuania, LT-50130A valid order confirmation and identification may be required when collecting an order.
7. Risk & Liability
Risk of loss or damage transfers to the customer once the order is handed to the courier or collected at the warehouse.
Customers should inspect deliveries upon arrival and report any visible damage directly to the courier.
8. Undelivered Orders
If an order is returned to us due to failed delivery attempts, refusal, or incorrect details, we will contact the customer to arrange re-delivery at their expense.
If the customer does not respond within 14 days, the order may be cancelled in line with our Returns & Refunds Policy.
9. Contact Information
For all delivery inquiries, please contact us:
📧 Email: info@zestinobaltic.com
📞 Phone: +370 620 34211
📍 Address: Mituvos str. 4, Kaunas, Lithuania, LT-50130
